TERMS & CONDITIONS

THE One Qatar
Terms & Conditions

These terms and conditions are subject to Law No. (8) of 2008 regarding consumer protection and its implementing regulations.

1. Return and exchange policy:

   a) For any items returned or exchanged after delivery, the customer will incur an added charge of QR 250 for the collection of the items.

   b) If the return of an item is approved within a maximum of 7 days from the date of purchase, it can be done either through a refund (in cash or via bank card) or through an exchange.

   c) Towels, sheets, bed linens, mattresses, cushions, and pillow covers cannot be returned or exchanged for public health reasons.

   d) All items must be returned in their original packaging with the original receipt.

   e) Any items specially made or ordered for the customer cannot be returned after 48 hours of payment.

   f) The customer has the right to return and exchange items without incurring any added fees if the product has a defect or cannot be used for its intended purpose.

2. Delivery:

   a) THE One offers free home delivery for purchases of furniture over QR 3000. A delivery charge of QR 250 will be applied for purchases below this amount.

   b) The customer is responsible for informing us 48 hours before the agreed delivery time of any access restrictions at their address and arranging any necessary passes or permits for the delivery team.

   c) If we are unable to deliver at the agreed time due to circumstances beyond our control, the delivery will be rebooked at an added charge of QR 250.

   d) All deliveries outside of Doha will incur an added charge of QR 250 regardless of the value of items purchased and must be paid in full before delivery.

   e) We do not remove or dispose of old or unwanted furniture.

3. Assembly:

   a) An assembly fee of QR 250 will be charged per purchase for all beds and dining tables and must be paid in full before delivery.

   b) If the customer pays a delivery charge, the assembly service will be considered free.

   c) Due to security and safety reasons, we are unable to install lights or hang any products on the wall or ceiling of your property.

   d) Upon signing the delivery note, you accept that all items were delivered in good condition and were assembled correctly and completely. If there are any damages, defects, or issues with assembly, please notify the delivery team before signing.

4. Storage Charges:

   a) THE One offers a free 7-day storage service for any purchased items. After this period, a fee of QR 100 will be charged per day for a maximum of one month.

   b) After one month, a storage fee of QR 250 will be charged per day for up to an additional month.

   c) The customer must settle all storage charges in full before the items will be delivered.

5. Warranty:

   a) THE One offers a 6-month warranty on furniture, including the parts, frame, and materials, commencing on the date of delivery, and 7 days for accessories.

   b) The warranty does not cover bed linen, towels, duvets, cushions, or glass products.

   c) The warranty does not cover damage from improper use, accidents, or failure to follow provided care instructions.

6. Refund Policy:

   a) If the refund is approved, the paid amount will be returned using the same original payment method within 14 business days or according to the bank's policy, after submitting all the original documents used for the purchase.